Communications

Last Updated: January 25, 2026

How We Communicate With You

MyFleet.Tech uses email, SMS text messages, and in-app notifications to keep you informed about job assignments, status changes, maintenance needs, and important updates. We never send marketing messages or sell your contact information.

Email SMS/Text In-App Manage

Email Notifications

Email is our primary communication channel for detailed information that you may need to reference later.

Types of Emails We Send

Email Type Description Can Disable?
Job Notifications Assignments, status changes, estimates, invoices Yes
Maintenance Alerts PM reminders, inspection due dates, service schedules Yes
Asset Issues Reported problems, DVIR defects, priority alerts Yes
Team Updates New members, role changes, invitations Yes
Account & Security Password resets, login alerts, two-factor codes No (required)
Legal Updates Privacy Policy and Terms of Service changes No (required)

Managing Email Preferences

  • Unsubscribe Link: Every email includes an unsubscribe link at the bottom
  • Notification Preferences: Fine-tune which emails you receive in your Notification Preferences
  • Multiple Addresses: Route different notification types to different email addresses
  • Email Digests: Bundle notifications into scheduled summaries instead of individual emails

SMS/Text Messages

SMS notifications provide time-sensitive alerts when you're away from the platform. You must opt in to receive SMS messages.

Opt-In Process

Users opt in to receive SMS notifications from MyFleet.Tech through one of the following methods:

1. Profile Settings

Enable or disable SMS notifications at any time in your Profile Settings by toggling the "Receive SMS notifications" option.

Profile Settings
PERSONAL INFORMATION
(555) 123-4567
Receive SMS notifications
By enabling SMS notifications, you agree to receive recurring automated text messages from MyFleet.Tech. Message and data rates may apply. Reply STOP to opt out.

2. Notification Preferences

Fine-tune which specific notifications you receive via SMS in the Notification Preferences page.

Notification Preferences
Notification Type In-App Email SMS
Job Assigned When a job is assigned to you
Job Status Changed When job status updates
Maintenance Due Preventive maintenance reminders

SMS Consent Disclosure

"By enabling SMS notifications, you agree to receive recurring automated text messages from MyFleet.Tech regarding job assignments, status updates, maintenance reminders, and service alerts. Message frequency varies based on your activity and role. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. View our Privacy Policy and Terms of Service for more information."

Types of SMS Messages

Message Type Description Example
Job Assignment Notification when a job is assigned to a mechanic "[MyFleet] New job assigned: Oil change for Unit #1234. View details at myfleet.tech"
Job Status Update Updates when job status changes (scheduled, in-progress, completed) "[MyFleet] Job #5678 status: In Progress. Est. completion 3:00 PM"
Maintenance Reminder Alerts for upcoming scheduled maintenance "[MyFleet] Reminder: Unit #1234 PM due in 500 miles. Schedule service."
Asset Issue Alert High-priority alerts for reported vehicle issues "[MyFleet] URGENT: Critical issue reported on Unit #1234. Review immediately."
DVIR Notification Driver Vehicle Inspection Report alerts "[MyFleet] DVIR defect reported on Unit #1234: Brake lights inoperative"

SMS Message Frequency

Message frequency varies based on your role and activity level within the platform:

  • Mechanics: Typically 2-10 messages per day during work hours
  • Fleet Managers: Typically 5-20 messages per day based on fleet size
  • Drivers: Typically 1-5 messages per day

SMS Costs

Message and data rates may apply. MyFleet.Tech does not charge for SMS messages, but your mobile carrier may charge standard messaging rates. Check with your carrier for details about your plan.

Supported Carriers

SMS notifications are supported on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Some carriers may have messaging restrictions that could affect delivery.

In-App Notifications

In-app notifications appear within the MyFleet.Tech platform when you're logged in. They provide real-time updates without leaving the application.

Where Notifications Appear

  • Notification Bell: Click the bell icon in the top navigation to see recent notifications
  • Dashboard Alerts: Important items appear on your dashboard
  • Badge Counts: Unread counts appear on menu items

Types of In-App Notifications

  • Job assignments and status changes
  • Comments and mentions from team members
  • Approval requests (estimates, invoices)
  • Asset issues and DVIR defects
  • Maintenance reminders
  • System announcements

Configure which in-app notifications you receive in your Notification Preferences.

Managing Your Preferences

You have full control over how MyFleet.Tech communicates with you:

Profile Settings

Master toggles for email and SMS notifications

Go to Profile Settings →

Notification Preferences

Fine-tune each notification type by channel

Go to Notification Preferences →

Reply STOP

Text STOP to (240) 693-5338 to unsubscribe from SMS

Unsubscribe from Emails

Click the unsubscribe link at the bottom of any email

Need Help?

If you need assistance with notifications:

Privacy

Your contact information is protected under our Privacy Policy. We:

  • Never sell or share your contact information with third parties for marketing
  • Only use your information to send platform-related notifications
  • Store your information securely with encryption
  • Use Twilio as our SMS provider (see Twilio's Privacy Policy)

Contact Information

For questions about our communications, contact:

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