Issue to Triage to Job Workflow

flowchart TD
    subgraph Entry["Issue Entry Points"]
        A["Driver Report
(QR Code / Magic Link)"]
        B["DVIR Defect"]
        C["Mechanic Report"]
        D["SMS Triage"]
    end

    A --> E["AssetIssue Created"]
    B --> E
    C --> E
    D --> F

    E --> F["TriageQueue Entry"]

    subgraph Triage["Triage Queue"]
        F --> G{"Auto-Assignment
Enabled?"}
        G -->|Yes| H["Score Mechanics:
Skill 40%, Workload 30%,
Location 15%, Experience 15%"]
        G -->|No| I["Manual Assignment
Required"]
        H --> J["Suggested Mechanic
+ Confidence Score"]
        J --> K["Manager Review"]
        I --> K
    end

    K --> L{"Manager
Decision"}
    L -->|Approve| M["Job Created"]
    L -->|Dismiss| N["Queue Item Closed"]
    L -->|Quote| O["Request External Quote"]
    L -->|Merge| P["Add to Existing Job"]

    O --> Q["Quote Received"]
    Q --> K

    subgraph Job["Job Lifecycle"]
        M --> R["DRF-NEW-CRT
Draft"]
        R --> S["SCH-*
Scheduled"]
        S --> T["WRK-*
In Progress"]
        T --> U["CMP-*
Completed"]
        U --> V["INV-*
Invoiced"]
    end

    %% Styling
    style Entry fill:#dbeafe,stroke:#3b82f6,stroke-width:2px
    style Triage fill:#fef3c7,stroke:#f59e0b,stroke-width:2px
    style Job fill:#d1fae5,stroke:#10b981,stroke-width:2px